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Exin MOFF-EN Exam -

Free MOFF-EN Sample Questions:

Q: 1
What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Answer: A

Q: 2
Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy & Control review
C. Release Readiness review
D. Service Alignment review
Answer: A

Q: 3
Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan Phase?
A. Yes
B. No
Answer: A

Q: 4
Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Answer: D

Q: 5
What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B

Q: 6
The Change and Configuration Management SMF has a set of processes assigned to it. Which process is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Answer: B

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