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Microsoft MB2-186 Exam -

Free MB2-186 Sample Questions:

1.If a Microsoft CRM user accepts an Activity or Case, where will it be placed in the application?
A: Assigned queue
B: Draft queue
C: In Progress queue
D: Public queue
Answer: C

2.A Subject record has how many parent relationships?
A: 1
B: 3
C: 5
D: Unlimited
Answer: A

3.Which type of user is the Microsoft CRM Sales for Outlook client targeted to?
A: Accounting person
B: Field Service person who travels to client sites
C: Sales person
D: Network Administrator
Answer: C

4.How many sections may be added to a Knowledge Base Template?
A: 1
B: 2
C: 3
D: Unlimited
Answer: D

5.Which of the following fields allows for categorizing related Sales Literature, Case, and Knowledge Base information regarding a Product?
A: Product Name
B: Product Type
C: Regarding
D: Subject
Answer: D

6.Microsoft CRM Sales for Outlook Client mail merge functionality can be used to print all of the following except:
A: Envelopes
B: Invoices
C: Letters
D: Mailing Labels
Answer: B

7.How many Accounts can be associated to an Opportunity?
A: 0
B: 1
C: 2
D: Unlimited
Answer: B

8.Of the following, which Microsoft CRM Activity record type will map to its associated record type in Microsoft Outlook?
A: Fax
B: Letter
C: Phone Call
D: Task
Answer: D

9.Prior to adding quotas, which of the following records are required to be set up in Microsoft CRM?
B:Fiscal Periods
Answer: B, D

10.The Knowledge Base article search function is used to perform what types of searches?
A:Author searches
B:Full Text searches
C:Keyword searches
D:Title searches
Answer: B, C, D

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