Free Cheat-test Samples and Demo Questions Download
Adobe exams Adobe
Apple exams Apple
Avaya exams Avaya
Check Point exams Check Point
Cisco exams Cisco
Citrix exams Citrix
CIW exams CIW
CompTIA exams CompTIA
CWNP exams CWNP
EC-Council exams EC-Council
EMC exams EMC
Exin exams Exin
Fortinet exams Fortinet
GIAC exams GIAC
Hitachi exams Hitachi
HP exams HP
IBM exams IBM
Isaca exams Isaca
ISC exams ISC
ISEB exams ISEB
Juniper exams Juniper
LPI exams LPI
McAfee exams McAfee
Microsoft exams Microsoft
Oracle exams Oracle
PMI exams PMI
Riverbed exams Riverbed
SNIA exams SAP
Sun exams SAS
Symantec exams Symantec
VMware exams VMware
All certification exams

Exin ITSM20F.EN Exam - Cheat-Test.com

Free ITSM20F.EN Sample Questions:

Q: 1
What is known as a temporary solution that enables the user to continue working?
A. Known Error
B. Request For Change (RFC)
C. Service Request
D. Workaround
Answer: D

Q: 2
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
A. Business Relationship Management
B. Change Management
C. Release Management
D. Service Level Management
Answer: B

Q: 3
Different types of events are reported to the Service Desk. Which event is an incident?
A. Information about the rollout of a specific application
B. A notification that a new toner cartridge has just been installed in a printer
C. A report that the printer is not working
D. A request for the installation of a new bookkeeping package
Answer: C

Q: 4
What has to be included in a well defined process?
A. Expected outcomes
B. Functions
C. Statistical support
D. Timelines
Answer: A

Q: 5
What would increase the amount of detail in the Configuration Management Database (CMDB)?
A. Increasing the scope of the CMDB
B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
C. Increasing the number of records in the CMDB
D. Increasing the use of the CMDB
Answer: B

Q: 6
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?
A. Error Control
B. Identification of root causes
C. Proactive Problem Management
D. Problem Control
Answer: C

Q: 7
Quality Management Systems can assist organizations in enhancing what?
A. Customer satisfaction
B. ISO/EC 20000
C. Relationship with third parties
D. Supplier satisfaction
Answer: A

Q: 8
What is a Configuration Baseline?
A. A benchmark of the service provider's capability
B. A configuration audit report
C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
D. The change requests allocated to a release
Answer: C


© 2014 Cheat-Test.com, All Rights Reserved