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HP HP3-031 Exam -

Free HP3-031 Sample Questions:

How should you install an HP LaserJet 3015, 3020, 3030, and 3380 all-in-one device selftapping screw?
A. First turn the screw counterclockwise to align it with the existing threads. Then turn it clockwise to tighten.
B. Use a flathead screwdriver to tighten the screw until it is flush against the side of the all-inone device.
C. Use a #2 Philips head screwdriver to tighten the screw as tightly as you can, Overtightening of this type of screw is impossible.
D. Use a Torx head screwdriver to tighten the screw as tightly as you can. Over-tightening of this type of screw is impossible.
Answer: A

A customer informs you that the handle of the media lever on her HP LaserJet 3015 all-in-one has broken off. What is the best suggestion you can give the customer?
A. Return the device to the retailer, and exchange it for a new one.
B. If she is willing to replace the broken part herself, offer to send her a replacement lever at no charge.
C. She can send the device in for repair or, if she prefers, she can continue to use the device with the broken lever.
D. Stop using the device immediately and send it in for repair. Further damage may result if the product is used with a damaged media lever.
Answer: C

If input trays feed more than one sheet of paper at a time, the device separation pad might need to be replaced. To replace the device separation pad, turn the device off and unplug the power cord. Then,_____.
A. remove the input frays
B. use a flat head screwdriver to detach the separation pad from the sponge roller
C. order a new separation pad
D. use a flat head screwdriver to remove the black sponge roller from the input tray.
Answer: A

What should you do if a software-first installation fails?
A. run the scrubber
B. run the uninstaller and then reinstall
C. run the uninstaller, run the scrubber, and then reinstall the software
D. run the uninstaller and then perform a minimum installation
Answer: B

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