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HP HP2-E57 Exam -

Free HP2-E57 Sample Questions:

Q: 1
You have asked a customer about the business impact of critical service unavailability. Which response is most likely to indicate an opportunity for HP Always On Support Services?
A. Customer orders cannot be printed.
B. Supplier invoices cannot be paid.
C. New employees cannot be hired.
D. Customer orders cannot be invoiced.
Answer: D

Q: 2
What is the deepest of the levels of needs identification questions?
A. Collecting the Facts
B. Uncovering Problems
C. Determining Accountability
D. Understanding the Implication
Answer: D

Q: 3
Based on an evaluation of your customer's Service Measurement and Reporting aspect of their ITSM maturity under the area of Continual Improvement and Automation, there should be agreed metrics for the end-to-end availability and performance of all services and an agreed, reliable, and repeatable method or tool to collect data. Which finding would score a "3" on this evaluation?
A. No metrics exist, or measurement is of technology components only.
B. Agreed metrics exist for all services. Collected data is compared against agreed KPIs and trend analysis is carried out to identify potential issues and opportunities for improvement.
C. Agreed metrics exist for the end-to-end availability and performance of each critical service. Data is collected on a regular basis and made available when required.
D. There is regular data collection of the workload of each service (e.g., transaction volume, resource utilization). An overall framework or architecture for measurement ensures a standard approach is used for the measurement of end-to-end services.
Answer: C

Q: 4
You have asked a customer about their current business drivers and current/relevant business initiatives. Which response is most likely to indicate an opportunity for HP Always On Support Services?
A. Improve employee customer service skills.
B. Ensure audit compliance with new financial regulations.
C. Respond to competitor's new web-based marketing initiative.
D. Rationalize manufacturing facilities.
Answer: B

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