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Exin EX0-110 Exam - Cheat-Test.com

Free EX0-110 Sample Questions:

Q: 1
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A. annually
B monthly
C only when there is a business need to change the service
D quarterly
Answer: A

Q: 2
What may define the scope of Service Management in the Service Management plan?
A. The location of the services
B The number of staff
C The size of the infrastructure
D The specific processes undertaken
Answer: A

Q: 3
What may Certification Bodies do?
A. Provide consultancy and certification services
B Provide neither consultancy nor certification services
C Provide only certification services
D Provide only consultancy services
Answer: C

Q: 4
An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer’s business needs. What document is produced to support this objective?
A. Availability plan
B Business resource plan
C Capacity plan
D Service Management plan
Answer: C

Q: 5
What is the objective of the Security Management process?
A. to manage information security effectively for critical services only
B to manage information security effectively for IT staff
C to manage information security effectively relating to the financial administration of service activities
D to manage information security effectively within all service activities
Answer: D

Q: 6
There are eight quality management principles identified that can be used by top management in order to lead the organization toward improved performance. Which of the following is one of the eight principles?
A. Accelerated performance
B Continual improvement
C Documented processes
D Service culture
Answer: B


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