Free Cheat-test Samples and Demo Questions Download
Adobe exams Adobe
Apple exams Apple
Avaya exams Avaya
Check Point exams Check Point
Cisco exams Cisco
Citrix exams Citrix
CIW exams CIW
CompTIA exams CompTIA
EC-Council exams EC-Council
EMC exams EMC
Exin exams Exin
Fortinet exams Fortinet
Hitachi exams Hitachi
HP exams HP
IBM exams IBM
Isaca exams Isaca
ISC exams ISC
Juniper exams Juniper
LPI exams LPI
McAfee exams McAfee
Microsoft exams Microsoft
Oracle exams Oracle
PMI exams PMI
Riverbed exams Riverbed
SNIA exams SAP
Sun exams SAS
Symantec exams Symantec
VMware exams VMware
All certification exams

Exin EX0-110 Exam -

Free EX0-110 Sample Questions:

Q: 1
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A. annually
B monthly
C only when there is a business need to change the service
D quarterly
Answer: A

Q: 2
What may define the scope of Service Management in the Service Management plan?
A. The location of the services
B The number of staff
C The size of the infrastructure
D The specific processes undertaken
Answer: A

Q: 3
What may Certification Bodies do?
A. Provide consultancy and certification services
B Provide neither consultancy nor certification services
C Provide only certification services
D Provide only consultancy services
Answer: C

Q: 4
An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer’s business needs. What document is produced to support this objective?
A. Availability plan
B Business resource plan
C Capacity plan
D Service Management plan
Answer: C

Q: 5
What is the objective of the Security Management process?
A. to manage information security effectively for critical services only
B to manage information security effectively for IT staff
C to manage information security effectively relating to the financial administration of service activities
D to manage information security effectively within all service activities
Answer: D

Q: 6
There are eight quality management principles identified that can be used by top management in order to lead the organization toward improved performance. Which of the following is one of the eight principles?
A. Accelerated performance
B Continual improvement
C Documented processes
D Service culture
Answer: B

© 2014, All Rights Reserved