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Apple 9L0-004 Exam -

Free 9L0-004 Sample Questions:

1. Which THREE of the following symptoms would be best resolved by performing a PMU reset as a first step?

A: Computer does not turn on
B: Fans run too loudly after startup
C: Network / Internet connectivity issues
D: USB and/or FireWire port(s) do not function
E: Computer does not sleep / wake from sleep
Answer: A, D, E

2. A customer's Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A: Replace the processor(s)
B: Replace the power supply.
C: Reset the logic board PMU.
D: Run Apple Service Diagnostic.
Answer: C

3. The basis for the component isolation troubleshooting technique is an understanding of _______ within computers.

A: power flow
B: software data flow
C: firmware data flow
D: processor instruction flow
Answer: A

4. Which of the following is a hazardous area due to high voltage even when an eMac is unplugged?

A: Anode cap
B: Hard drive
C: Logic board
D: Optical drive
Answer: A

5. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A: Thermal failure
B: No startup disk found
C: Firmware v3.0 upgrade required
D: No RAM banks passed memory testing
Answer: D

6. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A: Update the eMac's firmware.
B: Replace the eMac logic board.
C: Replace the eMac Display/Analog Assembly.
D: Connect a known-good VGA display to the eMac.
Answer: D

7. Which of the following is the most common example of electrostatic discharge?

A: You touch an object and feel a brief spark.
B: You see a bright flash on the CRT display of an eMac.
C: You plug a power cord into an outlet and you see a spark.
D: You hear a crackling noise coming from inside the computer.
Answer: A

8. Which TWO of the following statements about handling a CRT are true?
A:A discharged CRT can build up a secondary charge over time.
B:You should wear a grounding wrist strap or heel strap when discharging a CRT.
C:You must attach the discharge tool to ground before using it to discharge a CRT.
D:You should wear a grounding wrist strap or heel strap when performing live adjustments.
E:You must disconnect the power cord and discharge the CRT before performing live adjustments.
Answer: A, C

9. An eMac (USB 2.0) has a malfunctioning logic board. You replace the logic board. Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly?

A: MacTest Pro
B: Disk First Aid
C: TechTool Deluxe
D: Apple Service Diagnostic
Answer: D

10. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A: What is the issue?
B: What operating system are you using?
C: Did you turn off the computer improperly?
D: Is this the first time you have had this problem?
Answer: A

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