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Nortel 922-062 Exam - Cheat-Test.com

Free 922-062 Sample Questions:

Q: 1
You are using the SCE tool in Contact Center Manager Server (CCMS) Rls.7.0 Queue block allows you to queue to skillsets.
How many skillsets can be added?
A. 15
B. 10
C. 20
D. 25
Answer: C

Q: 2
A customer who has Contact Center Manager Server (CCMS) Rls.7.0 can choose to compare objects from the CCMS on the Local View with objects from the CCMS in the Contact Center View and to resolve any differences between the two CCMS systems.
A. Problems View
B. Synchronization View
C. Comparison View
D. Editor View
Answer: B

Q: 3
A customer has Contact Center Manager Server (CCMS) Rls.7.0 with an exising script appliction:
IF CLID=1111 THEN
QUEVE TO SKILLSET Sales
WAIT 2
ELSE
QUEVE TO SKILLSET Sales
WAIT 2
END IF
Given the customer’s script, which intrinsic is being used in the application?
A. Traffic Intrinsics
B. Skillset Intrinsics
C. Call Intrinsics
D. Time Intrinsics
Answer: C

Q: 4
A customer has Contact Center Manager Server (CCMS) Rls.7.0 and is workin with Application Manager Data. There are four data types that are accessible to the user in SCE.
Which two data sets are accessible? (Choose two)
A. Skillests
B. Historical Statistics
C. Threshold Classes
D. Agents
Answer: A, D

Q: 5
You are using the SCE tool in Contact Center Manager Server (CCMS) Rls.7.0 Which two functions does the IVR(SIP) block have that are unique to SIP? (Choose two)
A. Send IM
B. Request
C. Response
D. Free From
Answer: A, D


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