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Nortel 922-060 Exam - Cheat-Test.com

Free 922-060 Sample Questions:

Q: 1
In Contact Center Manager Server (CCMS) Rls.7.0. Which set of options specifies how statistics are treated in reports and real-time displays?
A. Activity codes
B. Call Presentation Class
C. Skillset Assignment
D. Threshold Class
Answer: D

Q: 2
While the Call Presentation option “After Call Break for N seconds” (break time) is in effect, which event can cancel the break time?
A. An agent is reserved for an NACD call by the switch
B. An agent can put directory number calls on hold for incoming ACD calls
C. A break tiem between calls has been allowed and the agent returns from walk away
D. A break tiem between calls has been allowed and the agent releases an individual DN call
E. A break tiem between calls has been allowed and the abandons the call when on an agent set
Answer: A

Q: 3
A customer has a Contact Center Manager Server (CCMS) Rls.7.0 and wants an exiting user’s profile “User Name” changed, not the first or last name.
Which two steps would accomplish this? (Choose two)
A. Delete the user
B. Use the edit mode
C. Create the new user and user name
D. Use the name change feature
Answer: A, C

Q: 4
A customer has a Contact Center Manager Server (CCMS) Rls.7.0 and wants to create a collection graphical display.
What is the maximum number of billboards that can be contained in one collection?
A. 6
B. 10
C. 20
D. 25
Answer: D

Q: 5
You have a Contact Center Manager Server (CCMS) Rls.7.0 and you need to configure agents.
How can this be accomplsihed?
A. Use the CCMS Utility to make the changes.
B. Use the Configuration component
C. Use the Contact Center Management component
D. Use the Access and Partition Management component
Answer: C


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