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Nortel 920-177 Exam - Cheat-Test.com

Free 920-177 Sample Questions:

Q: 1
If a call reaches the end of script execution and has not been routed to a skillset, to where does the system route the call?
A. Default_NACD
B. Default_Route
C. Default_Agent
D. Default_Skillset
Answer: D

Q: 2
What are the two display formats used by Agent Desktop Display?
A. one-line and ple chart
B. billboard and agent maps
C. tabular and one-line
D. one-line and billboard
Answer: C

Q: 3
You are using the SCE tool in Contact Center Manager Server (CCMS) Rls. 7.0. Blocks that queue contacts contain the Priority field.
Which call priority setting indicates the highest priority?
A. 1
B. 6
C. 20
D. 48
Answer: A

Q: 4
You are using the SCE tool in Contact Center Manager Server (CCMS) Rls. 7.0. Which block is allows you to configure RAN, Controlled Broadcast, and Voice Sessions?
A. Output
B. Input
C. IVR
D. Treatment
Answer: A

Q: 5
You are using the SCE tool in Contact Center Manager Server (CCMS) Rls. 7.0. Which block allows you to create the IF-THEN-ELSE-END-IF statement?
A. Logic
B. Host
C. IVR
D. Treatment
Answer: A


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