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Nortel 920-176 Exam -

Free 920-176 Sample Questions:

Q: 1
You are configuring a Communication Control Toolkit server with two NICs in a knowledge worker configuration What must you disable on one or both NICs?
A. disable TCP/IP
B. disable nothing
C. disable NetBIOS
D. disable the 2nd NIC
Answer: C

Q: 2
You are configuring a Service Provider for Communication Server 1000 (CS1000) in CCT Snap-in. In the GUI, you are using the Service Provider for CS1000 Tab.
If you have more than 50 users, which field do you need to change?
A. Application Name
B. Call Data
C. Life Span
D. Timeout Values
Answer: D

Q: 3
You are configuring a Communication Control Toolkit server. You want to ensure that the telephony service is enabled
What do you use to do this?
A. the services utilities
B. it Is enabled during install
C. the telephony.mmc applet
D. it is automatically enabled with every Windows server
Answer: A

Q: 4
You are using Contact Center Multimedia (CCMM) Rls. 7.0 and need to configure a Trunk Access Code for callbacks request.
In the CCMM Administrator, where is the Trunk Access Code configured?
A. WebComms and IM Configuration
B. Outbound Administration
C. General Administration
D. Rule Administration
Answer: A

Q: 5
You are configuring the Meridian Link Services on the Communication Server 1000 (CS 1000) to allow CTI with third-party applications.
In which of the following LD overlays will you allow CTI operations on the ELAN subnet?
A. LD 10
B. LD 11
C. LD17
D. LD 23
Answer: C

Q: 6
You have installed Contact Center Multimedia (CCMM) in your Contact Center and plan to allow agents to send and receive E-mail contacts. You need to configure the Multipurpose internet Mail Extension (MIME) types on the CCMM to ensure that agents have access to the attachments in the E-mail messages.
Which of the following MIME types are required by Contact Center Agent Desktop? (Choose three.)
A. doc
B. die
C. eml
D. .dat
Answer: B,C,D

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