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Nortel 920-175 Exam -

Free 920-175 Sample Questions:

Q: 1
After installing Nortel Communication Control Toolkit you need to verify the CCT by using the Reference Client to ensure that all resources are available and accessible to route contacts for Contact Center Manager.
How do you select the device from which you will make a test call?
A. Enter the address in the Destination Address text box
B. Select an address from the Available Devices box.
C. Click the Originate button.
D. Select the Ringing Address on the Reference Client.
Answer: B

Q: 2
A customer wants to configure a Call Center in a "hot-desking" environment Which statement regarding "hot-desking" is false?
A. When provisioning users, resources must be individually assigned one at a time.
B. Nortel Communication Control Toolkit (NCCT) allows administration of groups where multiple terminals can be mapped to multiple users
C. NCCT allows administration of groups where multiple addresses can be mapped to multiple users.
D. Users that log on to a workstation have access to all resources mapped to them through the group.
Answer: A

Q: 3
You are attempting to test the operation and configuration of Nortel Communication Control Toolkit RIs. 7.0 and you need to make a call.
Which three steps are required to make a call? (Choose three.)
A. Click the Call Button.
B. Click the Originate Button.
C. Select a basic address under the line.
D. Select an address under available destination address.
E. Enter an address of a Monitored DN under Destination Address
Answer: B, C, E

Q: 4
The Communication Control Toolkit (CCT) console replaces the need for configuring the Microsoft Management Console (MMC) snap-in to administer CCT resources.
Which three resources are administered using Nortel Communication Control Toolkit RIs. 7.0 Console? (Choose three.)
A. Users
B. Addresses
C. Servers
D. Reports
E. Terminals
Answer: A, B, E

Q: 5
The Nortel Communication Control Toolkit (NCCT) Admin lets you manually add Terminals and addresses or review the Terminals and address mapping for Terminals added automatically through Import Addresses & Terminals.
What is the maximum number of Addresses that can be associated with each Terminal in the NCCT Admin?
A. 1
B. 2
C. 5
D. 10
E. 12
Answer: B

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