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Avaya 6201.1 Exam - Cheat-Test.com

Free 6201.1 Sample Questions:

Q: 1
Agent 20042, a senior mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that is being delivered? (Choose two.)
A. by the Skill whisper announcement before call delivered
B. by the flashing skill button on the telephone set
C. by the VDN of Origin announcement before call delivered
D. by the telephone display (a =Originator Name to VDN)
Answer: C, D

Q: 2
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1. How is this accomplished?
A. cmssvc turn cms off but leave ids on, cmssvc delete ACD1, cmssvc create ACD1 with new options
B. All changes are made in the CM using the change com proc screen
C. cmssvc turn cms off but leave ids on, cmssvc switch setup, make needed changes to ACD1
D. cmssvc change authorizations; make needed changes to authorizations
Answer: C

Q: 3
On which Communication Manager form is the Call Distribution Method (for example, Expert Agent Distribution Lease Occupied Agent) administered?
A. Agent Login ID form
B. Hunt Group form
C. VDN form
D. Vector form
Answer: B

Q: 4
In an active Expert Agent Selection (EAS) environment, what is each hunt group kenown as?
A. agent
B. skill
C. split
D. vector
Answer: B

Q: 5
A CMS Supervisor forgot their password:
What must be done to reset a password in CMS?
A. Perform a manual login from CMS Supervisor and execute the p45swd command for that user.
B. Log in as a CMS administrative user and execute the p45swd command for that user.
C. Write permission to the System Setup feature and write permission to Unix.
D. Log in as root and execute the passwd command for that user.
Answer: D


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