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Cisco 500-051 Exam -

Free 500-051 Sample Questions:

Q: 1
Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)
A. graphical reports
B. dockable windows
C. access to chat logs
D. URL push to agents
E. send an email to an agent
F. send a call in queue to a specific agent
Answer: A,B,D

Q: 2
Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transfer a call to an SME
E. start a Cisco WebEx session with an SME
Answer: A,C,D

Q: 3
Which three tasks can an agent perform using email? (Choose three.)
A. save the response as a draft
B. send the response to the supervisor for review
C. transfer the email to another CSQ
D. transfer the email to another agent
E. mark the email as urgent
F. mark the email as junk
Answer: A,B,C

Q: 4
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?
A. Cisco Unified Contact Center Express Editor
B. Reactive Debugging
C. Accept Step
D. Proactive Debugging
Answer: B

Q: 5
Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)
A. Historical Reports Data Store
B. Historical Reporting Client
C. Cisco Unified Intelligence Center
D. Cisco Supervisor Desktop
Answer: B,C

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