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Oracle 1Z0-465 Exam -

Free 1Z0-465 Sample Questions:

Q: 1
Your customer requested that you create a new report and make it available in the agent's navigation set.
You create the report and add it to the agent's navigation set. However, the agents cannot see the new report.
Select three actions you must perform to identify the reason the report does not display for the agents.
A. Request the agents to log off and log back on.
B. Check the Customize Navigation Sets selection.
C. Review the navigation set in the profile to ensure it matches the navigation set you updated.
D. Validate the Analytics permissions set for the report
E. Review the filters in the report to ensure the Assign field selection is set to Logged In.
F. Verify that profile permissions in Service has a check for "Read" under Incidents.
Answer: C, D, E

Q: 2
Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?
A. 28
B. 30
C. 32
D. 34
E. 36
F. 38
G. 40
Answer: C

Q: 3
After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Update the answer keywords
B. Verify that all selections of the target answer(s) contain the search terms you're looking for.
C. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
D. Create entries for the word and its syntax in the dictionary file.
E. Create alias and thesaurus entries with the correct target search terms.
Answer: E

Q: 4
You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.
A. \euf\development\widgets\custom\{widget name}\
B. \euf\rightnow\widgets\standard\{Widget name}\
C. \euf\assets\css\{widget name}\
D. \euf\assets\themes\{theme name}\widgetCss
Answer: D

Q: 5
Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?
Answer: B, C

Q: 6
Identify which option describes a valid use of the disposition field.
A. Describe the topic of knowledgebase answers
B. Describe the classification of incidents
C. The customer selected the nature of the question
D. Describe the status of the customer question
Answer: B, D

Q: 7
Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.
A. Your customer's agents must log out and log back in.
B. The Auto Build product disposition links is not selected.
C. The incident workspace does not have a filter workspace rule assigned.
D. The enable product disposition linking is not selected.
E. The client has not refreshed the incident in the incident workspace.
Answer: C, E

Q: 8
When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
A. Entry Point
B. Load
C. Set Fields
D. Decision
E. Workspace
Answer: B, D, E

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