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Citrix 1Y0-614 Exam -

Free 1Y0-614 Sample Questions:

1. Access Strategy Overview

1.1 Project Overview

Harder Electronics is a world-wide leader in electronic circuitry manufacturing and integration design that does business in 50 countries throughout the globe. Harder Electronics products are not sold to end users but rather to product integrators. Harder Electronics circuity can be found in 80% of the televsions sold per year but not one television is produced directly by them. Harder Electronics semiconductors, microchips, circuits, and transistors are found in electronicsranging such as televisions, audio receivers, VCRs, DVDs, and smart-appliances, to name a few. In addition, Harder Electronicshas just launched an integration design software package.
Harder Electronics has three manufacturing sites in Mexico City, Mexico; Shanghai, China (which they recently acquired) and Bangalore, India, Additionally, Harder Electronics has corporate offices in New York, Hong Kong, China; Sydney, Australia; Sao Paulo, Brazil and London, England. The company headquarters is based out of New York City and most of the IT staff works out of that location. The majority of the office employees, about 1,000, work out of the corporate and manufacturing offices, but many salespeople, approximately 300, regularly telecommute or travel.
In addition, customers are provided access to a select group of applications. These customers are located in the same regions as the corporate offices. Currently, Presentation Server is used to provide internal employees at the manufacturing sites access to HR+, an ERP application, External access to select applications is also provided to customers. Sinces the customers are often competitors, they should not be privy to the records of other customers.
Harder Electronics has growing concerns about the confidentiality of pricing, manufacturing, temporary licensign, and other sensitive data. There has been a reported incident related to a laptop being stolen that contained sensitive information, and immediately thereafter, numerous attempts were made to access that user's e-mail account. Harder Electronics has growing concerns that information could be distributed to their competitors and others in the electronics industry.
Harder Electronics wants a simple solution that enables their customers to access item availability, place orders, and track order status while keeping all information secure. Harder Electronics believes that if
their customers find it easy to work with them, then they will be less likely to swithch to a competitor.

1.2 Access Strategy Initiatives

Harder Electronics has engaged Xirtic Consulting to assist with assessing, defing and designing an Access Strategy. As the first phase of this project, Xirtic Consulting performed an Access Strategy Assessment to better understand the current environment, make short-term recommendations and form the basis for creating a design of the planned architecture. This document represents those findings.
Based on discussions and white-boarding sessions conducted while on site, the following high-level Access Strategy initiatives and success factors have been defined:

Security: Harder Electronics is concerned about maintaining confidential pricing, manufacturing, and other sensitive data. Harder Electronics needs a solution that will only allow authorized people to access only the information they need to do their jobs. Additionally, because both employees and customers will need to access the environment from numerous remote locations, Harder Electronics needs to make sure all communication is kept secure and cannot be stolen.
Access Scennarios: Harder Electronics has numerous customers, each having different needs. Harder Electronics is looking for a solution whereby the different ways customers and Harder Electronics employees access their information is seamless. Harder Electronics needs a solution that can grant/deny access to Harder Electronics resources based on a specific set of circumstances. One customer should not be able to see another customer's pricing and order information and vice versa because the two customers could be competitors.
Consistent User Experience of Applications: Manufacturing user groups do not stay connected to the network for long as their jobs require them to go from one assembly line to another. At each location, the user has to the network. The current deployment requires these users to go through the standard logon process, which is long and complex. This complexity reducess user acceptance of the deployment because of the negative impact on procuctivity.
Improved User Experience of Applications: Harder Electronics has successfully deployed two applications on Presentation Server, Harder Electronics believes they can lower application support costs, increase security and uptime, and improve the user experience by hosting a greater number of applications on Presentation Server, with the latter being the most important factor. Harder Electronics is looking for an architecture design detailing how their applications should be hosted in this new architecture, as well as password compliance for those applications.
While the majority of these items will be discussed as part of the upcoming design phase,
recommendations for the current environment should include items that help Harder Electronics achieve progress toward these objectives.

2. Components Overview

During a full Access Strategy Assessment, your consulting organization will work with Harder
Electronics to review the following components:

3. Architectural Overview

This section graphically reviews the architectural environment, including the placement of Citrix Presentation Servers and related components.

3.1 Graphical Depliction

Harder Electronics current environment is based on eight data centers and is depicted as follows.

4. Access and Personalization

This section focuses on how users gain access to their information and assesses the existing user support architecture. Specifically, it reviews the organization's Access Strategy, including the use of enterprise portals, Citrix Access Gateway Advanced Edition, Web Interface and Program Neighborhoad Agent.

4.1 Component Overview

4.1.1 Remote Access

In the current environment, Harder Electronics only allows internal employees access to the Presentation Server environment. External Harder Electronics employees access their Citrix Presentation Server-hosted applications by accessing one Secure Gateway/Web Interface server in New York, whereas internal users obation access either by means of the Web Interface site in New York or Mexico City, depending on the designated farm. The Secure Gateway/Web Interface server was deployed in 2002 and corresponds with MetaFrame XP. Only the domain user ID and password are required for authentication.

4.1.2 Resources

Users access several back-end databases from applications installed locally on their computers. In addition, users map drives and access internal and external web resources by means of Internet Explorer. The company intranet, HarderNews, is accessible to all employees.

4.1.3 Client Software

The Presentation Server Web Client for Win32 is downloaded to users by means of the respective Web Interface site. Users of other device types must call the help desk in order to obtain the correct Presentation Server Client by e-mail so that it can be installed on the local device. Some savvy users access the Presentation Server Clients directly from the Citrix web site.

4.1.4 Personalization

The Web Interface site has been personalized with the Harder Electronics logo; no other personalizations have been made to the Web Interface site or to the Presentation Server Client.

4.2 Requirements

Access Scenarios: Harder Electronics wants their internal and remote employees to continue to have access to their Citrix Presentation Server published applications and other resources. Users who are internal employees. should be asked for their Active Directory username and password during authentication. If internal employees connect from a domain-administered computer, they should have access to published applications, web resources and file resources. If the internal workstation is not a domain computer, the internal employee should only access Citrix Presentation Server published applications.
Harder Electronics uses Tokens+ for two-factor authentication. Remote employees should be asked for their Active Directory username, password and Tokens+ token during authentication. If the remote workstation has approved antivirus software installed and has a company asset tag available from a specific registry key, the remote employee should have access to all published applications, web resources and file resources as well as the entire network, If the remote workstation does not host a supported operating system, or have approved anti-virus software installed and/or a company asset tag, the remote employee should only be able to view file resources and gain access to web-based email.
Harder Electronics wants to allow their top-tier customers access to specific data within the MfgData+ database so they can order and track the status of orders. For the pilot test, Harder Electronics would like to create custom logon sites for Customer1 and Customer2, such that the implementation would be extnsible for other customers in the future if successful. Authentication options have not yet been determined. Customers will be required to have any of the popular anti-virus software installed on the device and only have access to the MfgData+ application based on a specific logon. Because of the confidentiality of the customer data, the customer should not know the password assigned to the login nor have any means of changing it. It is imperative that one customer should not be able to see another customer's order information and vice versa because the two customers could be competitors.
Application Access: Harder Electronics plans to host numerous applications on Citrix Presentation Server. However, they need a single and seamless access solution for the applications.

4.3 Assessment Grid

4.4 Risk/Gap Analysis

Researcher Access: Harder Electronics does not have a solution in place to allow customer to access the MfgData+ application. Allowing access to this application in a very controlled manner will allow customers to help themselves and will save time for the service desk.
Application Access: Harder Electronics requires that users know which Web Interface site needs to be accessed in order to be presented with the correct applications. Multiple help desk calls have been logged based on users accessing the wrong Web Interface site by mistake. If the current architecture is kept, the help desk will likely see an increase in the number of calls as more applications are rolled out and more users are added.
Single Point of Failure: The single Secure Gateway server is a single point of failure within the current environment. If this server were to fail, remote employees would not be able to access their applications.
User Authentication: Only the username and password are required for authentication. Requiring only two items for authentication may allow intruders to guess at the passwords if strong passwords are not used.

4.5 Recommendations

Researcher Access: In order to allow researchers to view data within the ResData+ application, a secure means of allowing access needs to be designed with emphasis on ensuring that specific user can only see specific data.
User Accessibility: Numerous help desk calls are generated because two Web Interface sites, containing different sets of applications, exist. The two Presentation Server farms should be made available through the Web Interface sites so that users can access both farms through either site.
Redundancy: Single points of failure, such as the sole Secure Gateway server, should be fortified with devices of similar functionality to ensure redundancy.

5. Presentation Services and Application Deployment

This section reviews application deployment mechanisms and the Citrix Presentation Server build process and overall farm design, including printing and applications.

5.1 Component Overview

5.1.1 Farm Design

Harder Electronics currently has deployed two Citrix Presentation Server farms as a smail-scale solution to host applications to a limited number of users. As each farm was put into place, no standards were developed, resulting in disparate environments. In addition, nearly all of the default settings were unchanged.

5.1.2 Presentation Server Environment

5.1.3 Application Depoyment

Because the farm sizes are small, Harder Electronics did not want to invest in automating application installation. For each farm, one or more local administrators manage(s) the application installations and updates manually.

5.1.4 Applications

Application testing has revealed that all applications except MfgData+ store user customizations within the Application Data Folder. A number of applications will be added in the near future and it is unknown whether they will behave in the same way.
The unique applications, as well as descriptions of each, are as follows:

HR+: This is the HR and payroll application. Each of the corporate offices and headquarters has a database for HR+, with the data from the manufacturing facilities housed in New York. Heaviest access is on Friday morning when payroll managers enter payroll data for the week and print checks. Because the manufacturing facilities are geographically dispersed throughout the world, managers from different locations are scheduled to access the system at a specific time. All other users are discouraged from using HR+ on Fridays.
MfgData+: This is the system for inputting orders, scheduling, and viewing product availability. It is critical to the business, and there are consistently at least a few users using this application at any given time. A new module of this application will be deployed that will enable customers to see order status, product availability, and other information.
TempoLicense: A similar application has been used by the engineers for several years now to provide internal licenses for Harder Electronics design software. Harder Electronics recently started marketing this software to their customers, and this software will be used to provide temporary licenses for trials.
Because this proprietary database was developed in Sydney, its backend database is also located there for maintenance purposes.

5.1.5 Presentation Server Administration

Originally, Harder Electronics chose Access as the database type because of the small size of the farms, and because their administrators lacked expertise in using an enterprise-level database.

5.1.6 Printing

Harder Electronics has a sizeable number and various types of printers. Each corporate office and manufacturing facility has at least one network print server, but users typically just read the IP address off of a printer and configure it on the local device by means of a TCP/IP port.
Because users can work remotely and have varied printers, Harder Electronics must be capable of supporting any type of printer. In the current environment, Harder Electronics uses logon scripts that map printers to the workstation, and these printers are auto-created when the user connects to Citrix Presentation Server.
Some users have reported issues related to printing. However, upon researching help desk tickets, the number of issues reported was not a large percentage, and the common thread amongst the reported issues is related to the physical print device.

5.2 Requirements

High-Availability: Harder Electronics requires that HR+ and MfgData+ are always available. If the MfgData+ application fails, manufacturing operations are hampered and losses may exceed $1,000 per minute. In addition, all manufacturing employees are paid weekly (on Fridays) and failure to produce weekly payroll checks is unacceptable. Harder Electronics needs a robust architecture that is highly dependable, than can withstand builds and rebuilds and that is not dependent on single points of failure.
Global Access: Harder Electronics has users located across the world accessing this system 24 hours a day, 365 days a year. Harder Electronics needs an architecture that is always available.
Scalability: This is the final planned growth for Soler Health Systems. Soler Health needs to be able to delermine when there is a need for additional server resources so the user community is not negatively impacted by resource contrains. Adding new servers should not negatively impact the environment. Also, the new CIO realizes that hardware purchases previously were denied or lengthy, and users suffered as a suffered as a result, so he wants to follow best practices for future implementations.
Consumer Data: When customers access the MfgData+ application, it is critical that they should only be able to view and print their specific data output.
Application Availability: Harder Electronics wants to deploy the following applications on Citrix Presentation Server so that they will be available centrally without requiring local installations. Note: TempoLicense and Microsoft Office are currently deployed on user desktops. These two applications will be removed from user desktops in the future.
Exhibit is unavailable at the demo page

5.3 Assessment Grid

5.4 Risk/Gap Analysis

Multiple Farms: Harder Electronics currently has two Citrix Presentation Server farms which host two applications. Keep it this way to ensure consistent user experiences.
Single Points of Failure: The MfgData+ application, which is critical to the business, is hosted on only one server for each hack-end database.
Build and Patch Level Consistency: Feature release levels are consistent among Citrix Presentation Servers within each farm; however, they differ on a per-farm basis.
Application Deployment: Applications are currently deployed manually to all Citrix Presentation
Servers. Manual installation of applications can lead to inconsistencies and negatively impact application performance.
Historical Data and Resource Usage: Resource Manager is currently installed, but is not configured to the unique Harder Electronics environment. Resource Manager can provide reports detailing historical information on resource usage and assist with planning and scaling.
Zones: Currently, the MEX farm has three servers based in three zones, and the PROD farm has two zones, This creates an excessive amount of intra-zone communications.
Data Store: At this time, the Data Store for the both Citrix farms is not backed up. If Harder Electronics loses this server, the entire farm must be rebuilt to regain full functionality.
Server Build: Currently, Harder Electronics manually builds servers without a documented procedure. This process introduces inconsistencies into the environment which can lead to perform and user experience issues, increasing troubleshooting time and effort. Recently, Harder Electronics has resorted to breaking mirrored drives and installing them on other servers to build servers quickly.

5.5 Recommendations

Resource Manager: Resource Manager providdes the ability to monitor resource utilization of individual servers in the farm. In addition, it can be used to monitor application usage and gather farm-wide metrics. Furthermore, data snapshots and historical information can be immediately viewed in the Presentation Server Console.
Server Load: The default Load Evaluator should be reviewed to ensure that it provides optimal load balancing. This Load Evaluator only bases load on the number of user connections, which may not be appropriate for this environment.
Redundancy: Harder Electronics should investigate the best solution to not only provide backup for the Data Store but also redundancy for the farm as a whole.
Test/Development Farm: Harder Electronics should utilize a laboratory test farm to fully validate all proposed changes.
Presentation Server Version: MetaFrame XP has moved into and of Life, so Harder Electronics should plan on upgrading in the near future.
Citrix Policies: No policies are currently invoked. Citrix Policies allow administrators to granularly control features such as printer bandwidth and to differentiate application of the policies by means of various filters.

6. Security and Identity Management

This section focuses on the security aspects of the IT infrastructure, including security requirements, authentication and identity management.

6.1 Component Overview

6.1.1 Authentication

Harder Electronics allows remote employees to access internal Citrix Presentation Server published applications by going through a Secure Gateway and Web Interface server. The site is encrypted with SSL to protect the network traffic. Users gain access to this environment by entering a username and a password.
Harder Electronics tried to put password policies in place for their HR+ and MfgData+ applications that required users to change their password once every 90 days. MfgData+ has more stringent password complexity requirements. However, the help desk was overloaded with password change requests because people kept forgetting their new passwords. Also, sticky notes on monitors and keyboards became the norm. So, Harder Electronics reverted to keeping the same password indenfinitely.

6.1.2 Corporate Security

Harder Electronics has a standard DMZ configuration based on an external and an internal firewall for each data center. Harder Electronics wants to ensure that their corporate information is as secure as reasonably possible while providing remote users and customers the access they need.

6.2 Requirements

Password Security: Harder Electronics wants to increase password security by imposing password change and complexity requirements for the HR+ and MfgData+ applications. However, they need to
address the issue of users forgetting new passwords. In addition, Harder Electronics wants to ensure that customers who are granted access do not know and cannot change the password that is assigned.
Access Security: Harder Electronics wants to make their external access more secure. They want to impose restrictions on external users based on the user and security of workstation. In particular, customer workstations must not infect the environment with viruses and Trojan Horses.

6.3 Assessment Grid

6.4 Risk/Gap Analysis

Password Security: Harder Electronics application password policy is virtually non-existent because users are not forced to change passwords. Because the same password is used indefinitely, application security is not high.
Anti-Virus: Harder Electronics does not have a viable solution in place to verify the trustworthiness of external devices before providing access to their environment. Until this is in place, Harder Electronics is
at risk because viruses and the like could permeate the environment.

6.5 Recommendations

Passwords: A more stringent application password policy should be put in place that requires users to change passwords during a pre-defined interval and ensures sufficient password complexity. If users cannot remember these passwords, this process should be automated.
Anti-Virus: A strict policy for installing corporate-approved anti-virus software should be mandated and enforced.

7. IT Infrastructure

This section reviews Access Infrastructure requirements and components, which include hardware, directory service, printing, network and client workstations.

7.1 Component Overview

7.1.1 Server and Systems Hardware

The following table provides details for server hardware components for the Presentation Servers:

7.1.2 Network Architecture

Below is a graphic depiction of Harder Electronics network:
Note: WAN links between offices is typically at 50-60% utilization during business hours, except Bangalore and Sao Paulo, which are usually 80-90%, sometimes at 100%.

7.1.3 Directory Services

Harder Electronics relies on Windows 2003 Active Directory for its directory services solution. In the current environment, the Citrix Presentation Servers of both farms are located in the Computers OU contraining other servers and user computers not related to Citrix farm support.

Harder Electronics has implemented a single Group Policy for all users. Within that GPO, the sole functionality is to provide a logon script to map printers.

7.1.4 Client Environment

Harder Electronics has standardized all Win32 users on Windows XP. There are a few users with
Macintosh OSX and Pocket PC devices, with the latter gaining popularity.
Each corporate office and manufacturing facility has a data center with one or more administrator that report to the IT group based in New York. These is also a data center based in of New York which includes all of the manufacturing offices. These local administrators have the responsibility of maintaining the servers in the data center as well as the local workstations.
A third-party tool is currently used to package server and client applications.

7.1.5 Backup

Harder Electronics does not have a backup solution in place for the Citrix Presentation Server. The current practice is to break a mirror from another server in case of server failure.

7.1.6 Disaster Recovery.

Currently, Harder Electronics does not have a Disaster Recovery plan in place.

7.2 Requirements

Citrix Client(s): All Client software that is deployed must be done in a manner that is seamless to the user. Manual installations, whether by an IT associate or the employee, should be avoided whenever possible.
Disaster Recovery: A formal Disaster Recovery plan, as well as procedures, is required by the new CIO.
A consultant will be engaged to document this plan, as well as the first practice diaster.

7.3 Risk/Gap Analysis

Disaster Recovery: The current lack of a Disaster Recovery plan places Harder Electronics in jeopardy if a disaster were to strike any of the corporate offices or manufacturing facilities.
Server Lockdown: Harder Electronics servers and workstations are not locked down. Although Active Directory is deployed, it has not been used to effectively lock down the Presentation Servers or the client devices.

7.4 Recommendations

Disaster Recovery: When the consultant is engaged to develop the Disaster Recovery plan, at least one discussion should include participation with an administrator or consultant from your consulting organization to discuss the backup, restore and failover options.
Active Diretory GPOs: Harder Electronics should review the Windows 2003 Active Directory GPOs to determine how the environment can be locked down more efficiently. In particular, the Terminal Services polices should be reviewed in detail and configured appropriately.
WAN Links: Some of the WAN links are operating at well over 80% capacity consistently during the business day. Because some ICA traffic could be dropped due to insufficient bandwidth, Harder Electronics should lease additional bandwidth or investigate QoS solutions in order to prioritize ICA traffic.
Exhibit is unavailable at the demo page

Q: 1 Based upon the given environment and requirements of Harder Electronics and the design decisions you're made so far, how would you design the zones?

A. Consolidate the eight data centers into one data center in New York based on a single zone.
B. Consolidate the three MEX zones into a single zone and the two PROD zones into a single, separate zone.
C. Consolidate the three MEX zones into a single zone and segregate the test/development zone within the PROD farm into a separate farm.
D. Segregate each data center into a zone, as the number of servers at each site is equivalent and adequate bandwidth exists across data centers.

Answer: C

Q: 2 Based upon the given environment and requirements of Harder Electronics and the design decisions you're made so far, would you recommend a dedicated zone data collector?

A. No, instead apply the default load evaluator so that the server is subject to lower user load.
B. No, because Harder Electronics does not have the minimum recommended number of servers in its farms for dedicating a zone data collector.
C. Yes, combine the functions of the data collector and data store on a single server, as Harder Electronics is considering upgrading to SQL Server.
D. Yes, this will enable Harder Electronic the ability to expand the number of servers in the farm without impacting the overall performance of the Presentation Server environment.

Answer: B

Q: 3 Based upon the given environment and requirement of Harder Electronics and the design decisions your're made so far, would you recomment configuring zone preference and failover?

A. Yes, because they currently do not have a disaster recovery plan in place.
B. No, because they do not have site failover for back-end systems at this time.
C. Yes, because the data centers as well as backend data sources are geographically dispersed.
D. No, because zone preference and failover is only available when there are at least two zones in a given farm.

Answer: D

Q: 4 How should the data store be designed?

A. An MSDE data store database should be deployed in New York with daily incremental backups and weekly full backups.
B. The Access data store database should be retained since it already contains all farm information.
C. An Oracle data store database should be deployed in New York with updates occurring only once per day.
D. A SQL Server data store database should be deployed in New York with daily incremental backups and weekly full backups.

Answer: D

Q: 5 Harder Electronics plans to implement Presentation Server for users in Shanghai. How should the Shanghai site be designed?

A. Shanghai should be deployed as its own farm with its own License Server.
B. Shanghai should be aded to an existing producion farm and zone and should share licenses with the corporat License Server.
C. Shanghai should be deployed as its own zone with its own License Server.
D. Shanghai should be deployed as its own zone and should share licenses with the corporate License Server.

Answer: B

Q: 6 Why should a static port be defined?

A. By defining a static port, system resources can be conserved.
B. A static port will allow for License Server communication to be more secure; thus, this is optimal.
C. There is no other way to establish communication over firewalls other than defining a static port.
D. To avoid the unpredictability of a dynamic port, a static port should be defined becuause it is more secure.

Answer: B

Q: 7 Harder Electronics has back-end databases that support HR+, TempoLicense, MfgData+, and Outlook. Based on the current locations of these databases, corporate office, and users, where should these database sources be moved?

A. The HR+ database should be centralized in New York, and all other databases should be kept in their current locations.
B. Both HR+ and the MfgData+ databases should be centralized in New York, and all other databases should be kept in their current locations.
C. All databases should be moved to New York.
D. All databases should be kept in their current locations.

Answer: A

Q: 8 If Harder Electronics decides to centralize the MfgData+ databases in New York, where should the Presentation Servers hosting the MfgData+ application be deployed?

A. Servers hosting MfgData+ should be deployed in New York.
B. Servers hosting the MfgData+ application should be deployed in New York, Mexico City, Shanghai and Bangalore.
C. The MfgData+ application should be deployed in Mexico City, Shanghai and Bangalore.
D. The Presentation Servers hosting MfgData+ should be deployed in all locations.

Answer: C

Q: 9 Why should the Presentation Servers hosting MfgData+ be deployed in all locations?

A. For redundancy purposes it is good to have Presentation Servers in multiple locations.
B. Other sites have lower operating costs which offset the higher costs of NT, London and Sydney.
C. There are users located in all sites.
D. This way thee users can be as close as possible to the Presentation Servers so they will have fast access.

Answer: A

Q: 10 Harder Electronics has decided to implement all of the Access Suite 4.0 components. Where should the Web Interface server(s) and the server(s) hosting the Citrix XML Service
be placed to maximize security?

A. Web Interface and the server(s) hosting the Citrix XML Service should be placed within the DMZ
B. Web Interface and the server(s) hosting the Citrix XML Service shoulde co-located on the same server(s) and placed within the DMZ.
C. Web Interface should be placed in the DMZ, and the server(s) hosting the Citrix XML Service should be placed within the internal network.
D. Web Interface and the server(s) hosting the Citrix XML Service should be placed within the internal network.

Answer: D

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