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IBM 00M-670 Exam - Cheat-Test.com

Free 00M-670 Sample Questions:

Q: 1
How should a Primary Support Provider respond to an aggressive customer who is waiting for a product fix?
A. Hang up
B. Tell them IBM Customer Support has let you down
C. Stay calm and reset their expectations
D. Tell them IBM Customer Support will probably provide a fix soon
Answer: C

Q: 2
How should a Primary Support Provider find whether a specific version of an IBM product has an Active support status?
A. Open a Problem Management Report (PMR) with IBM Customer Support
B. Consult the IBM Software Support Lifecycle website
C. Ask their customer
D. Post the question on an on-line forum.
Answer: B


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