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Cheat-Test > HDI Exams > HDM
List of HDM Certification Exams
Exam Code
Exam Name/Product Description
Help Desk Manager
Help Desk Manager

HDI's Help Desk Manager Certification

Support centers are the key connection between customers and other corporate departments, which means that successful managers must effectively manage relationships throughout their organization, including communicating the value of the support operation to C-level management.

Gaining C-level management support, and effectively communicating the pivotal role of the help desk and support center to the organization is crucial to the support operation's success. The most successful support center managers have mastered the art of promoting the support organization to the executive team. Knowing how to build and deliver on service level agreements, working in partnership with other business units, and building and retaining great teams are characteristics of a well-managed and highly effective support organization. The HDI Help Desk Manager (HDM) Certification training program provides management with the insight, strategies, and skills necessary to promote their organizations - and their own career development.
HDI Help Desk Manager Certification ensures its recipients have:
• Mastered the skills necessary to successfully manage service levels with customers and secondary support personnel
• An understanding of ROI concepts and principles
• Excellent financial skills
• Engaged themselves in change management and asset management
• Experience with workforce planning
• Tools to measure customer satisfaction
• An understanding of how to determine the appropriate use of technology
• Skills necessary to build and maintain high-performance teams through team building, career development, etc.
• Developed productive relationships with employees and the organization as a whole
• Is an effective advocate for the value of the support center with executive level management

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